Refund policy

 

 

Please note: Minor variations in handcrafted silver are characteristic of the artisanal process and are not considered defects.

Return Policy: Quality and integrity are the hallmarks of Fedora. To guarantee the absolute purity and hygiene of our silver jewelry, we are unable to accept returns or exchanges, and all of our sales are final. This policy ensures that the piece you receive is exclusively yours and meets our highest standards of excellence. We thank you for helping us maintain these high standards of quality and care.

Damaged Goods & Refunds: We conduct thorough quality checks before shipping. However, in the rare event that you receive a damaged product:

Reporting: Please notify us within 24 – 48 hours of delivery by emailing at fedorafinejewelry@gmail.com with your order number and clear photographs of the damage, and reach out to us on WhatsApp.

Verification: Once the damage is verified, we will initiate a replacement of order or refund to your original payment method. Kindly note this request can only be considered if product received is damaged.

Timeline: Approved refunds are processed within 7-10 business days.

Refund/Replacement Policy: In case of return due to damaged goods, the refund of the same shall be initiated once we receive the product back in our warehouse. All refunds will be processed strictly at the purchase price, i.e., the amount mentioned on the original invoice at the time of purchase. Current product prices or ongoing price fluctuations will not be considered while calculating the refund value.
In case of replacement, it will only be shipped after the initial return has been picked up or delivered. Once you have booked the replacement request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline and cost will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns. We request you to share a clear photo/picture of the receipt of shipping initiated from your end for our records.

In case the charges exceed Rs. 70, the difference amount in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive the amount incurred (up to Rs.70) towards shipping charges with their refund.

In the unlikely event that you receive an empty parcel or a missing product; we would request you to reach out to our customer support team for assistance within 24 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.